Shipping policy
Processing Time
Every item at Thea’s This & That is made to order with care.
- Most orders are processed within 5–7 business days.
- During holidays, sales, or periods of high order volume, processing times may be slightly longer.
- Custom and bulk orders may require additional production time. If so, we’ll let you know before production begins.
Shipping
We currently ship within the United States.
- Flat-rate shipping: $6.00 per order
- Orders are shipped after production is complete.
- Once your order ships, you’ll receive a tracking number by email if one is available.
Delivery Times
After your order ships, delivery times depend on the carrier and destination. Most orders arrive within 3–5 business days after shipment, but delays outside our control may occasionally occur.
Order Accuracy
Please double-check your shipping address before placing your order. We are not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We’ll work quickly to make it right.
Questions?
If you have any questions about your order or shipping, please don’t hesitate to contact us. We appreciate your support of our small business and are committed to providing quality products and friendly service.